With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. Complete, hosted telephony solutions specifically for the South African market. Send contacts instant messages and share documents. Making sure Outbound agents contact the correct customers the first time is equally important. CloudTalk is a cloud call center software built for modern businesses. Centurion, 0157 The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. 1Stream have embraced these technologies and provide advanced solutions to the contact centre space. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Accounting and finance Small businesses. At 1Stream we know that your contact centre is the heart of your customer service operation. With agent scripting integrations with Zendesk, Salesforce, Freshdesk or other CRM/Help Desk systems, script histories with each ticket, and full analytics and reports to help identify process bottlenecks, Zingtree is the best solution for standardized agent scripts. We think VoIP pricing should be simple. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. An optional Survey module caters for rapid and easy to use client or staff sentiment measurement. NICE inContact is the world's #1 cloud customer experience platform. With call center solutions from Salesforce, you don't have to invest in support centers around the world. Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, ... CallHippo is an Easy to Use Phone System while providing world-class support. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Better Sales, Made Simple. Create a customer community, increase customer satisfaction and succeed! Get your customers to the right agent with intelligent routing. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Ensuring that our clients “Get the right call to the right agent at the right time” is critical for Inbound calls. Pay per line. The Wanatel Call Centre Suite is a call centre software solution built around the understandings that Call Centre’s need options and flexibility to meet their requirement. No set up fees. So, what is it that’s attracting smart offshore business owners to choose South Africa as their preferred Business Process Outsourcing (BPO) service provider? Aircall surfaces valuable context from your helpdesk, CRM, live chat, and e-commerce software, to anticipate customer needs on every call, helping you reduce wait times by making reps more efficient than ever before. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations; and bundled, simplified billing. Cloud-based RingCentral Contact Center helps strengthen customer loyalty by dramatically improving the overall call center experience. Available on Cloud & On-premise. Intelligent campaigns optimize your call center efficiently by automatin... Genesys Cloud makes customer relationships simple. Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Sure, you could work with a bigger VoIP provider, but bigger doesn¿t mean better. Powerful OUTBOUND CALL CENTER platform. As long as you have a stable and fast internet connection, you have everything you need. Scorebuddy is a multi-award winning, purpose-built call center Quality Assessment solution for scoring customer calls, emails, chat or social media. Call Center Software is the ultimate solution to manage your call center services. Saturday and Sunday Closed, 3rd Floor Wanatel Call Centre Suite | Wanatel South Africa. Whether you are looking to make outbound calls, manage incoming calls, or track key call center metrics, HoduCC will be able to help.Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR & More. Bria is designed to make IP-telephony easy yet fully capable of becoming your unified business communication solution. All their equipment comes with a 2 year guarantee giving you a peace of mind. In-house customer support and development teams keep you informed and the software up to date. With call center solutions from Salesforce, you don't have to invest in support centers around the world. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. The effective, affordable, and easy-to-use cloud call center, AVOXI. ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. We install the software on customer's server. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Voiso is dedicated to make your call and contact center the best it can be. Unify your inbound calls and outbound dialing on a single platform. All-in-one and software-based CRM platforms have revolutionised the way in which organisations can use customer information to manage relationships and make meaningful connections. See why 2000+ customer trust Five9. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. If you choose a cloud version, you can start calling and receiving phone calls within minutes. Hotline Call Centre Solutions (PTY) Ltd Address: Metropolitan Ctr, Coen Steytler Ave, Foreshore, Western Cape, 8001, South Africa, Cape Town. These three modifiable packages address the general needs of … Reach 4x more leads w/ NO awkward pause. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support. Ameyo is an Omnichannel Customer Engagement Suite that enables enterprises deliver omnichannel customer experience. 8005 Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Enable Zendesk Talk with our help desk solution today. MiCloud Connect lets you move communications and collaboration to the cloud with confidence.... Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Toggle navigation Home Products toggle menu. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo... UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Our customers live in a results-driven world, and giving them a clear view into thei... Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. We are the only VoIP provider on this list who charges per line and not per extension. helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. It’s time consuming, expensive and often doesn’t provide a holistic picture of what is happening in a contact centre. Have more LIVE conversations in 15-minutes guaranteed! Experience unmatched call quality, intelligent routing and advanced voice features. NICE inContact is the world's #1 cloud customer experience platform. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations inst... Zoho Desk can help businesses manage customer communication over phone, email, live chat, SMS text, social media and more. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Share Call: 0861 11 11 50 (RSA only) International Tel: +27 21 110 0111 Gauteng Area: +27 76 290 7454 Durban Area: +27 82 801 0690 Fax: +27 (0)21 880-0152. JustCall gives you the platform your need to manage your international customers in a unified location, communicate with them with a simple and straightforward solution. Ecotel supplies call centre headsets, PBX’s, call centre deskphones, call centre softphones etc. Agents enjoy intuitive dashboards. Our expertise is in transforming complex contact centre technologies into simple solutions that focus on Capterra directories list all vendors—not just those that pay us—so that you can make the best-informed purchase decision possible. DialerAI is ideal for Telcos and call centers as it is multi-tenant with billing and white-labeling, is available worldwide and economical to run as you choose your own Voice Provider. Call center technology which SmartVoice in South Africa supplies includes various voice recording equipment, phone conversation recorders and call center technology. Analyze and report on performance in real-time. Bright Pattern provides the simplest and most powerful AI-powered omnichannel contact center software that can be deployed quickly and nimbly by business userswithout costly professional services. Got a question about Sage software or services? Nothing to buy, no upfront costs. Call centres in South Africa are generally 20%-30% less expensive than US call centers and can be an excellent choice for: Open source contact center software with predictive dialer capabilities. Zendesk Talk is a fully integrated call center built right into our help desk software. Use reporting and analytics to collaborate with staff/management and analyse root causes of skill or process deficiencies to drive continuous improvement. Calabrio ONE is a unified workforce optimization (WFO) software suite including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics that transforms the contact center into a customer engagement center and a valuable source of customer insight. Call Centre Solutions If you require the ability to measure and manage your performance with regards to voice communications, or if you need to automate certain business processes, you will definitely benefit from our call centre solutions. Running a call centre on a cloud solution has numerous benefits. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex help... Software for true omnichannel forecasting, planning and scheduling, with employee self-service and real-time management capabilities. Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to world-class technology that is rapidly scalable and available on demand. South Africa presently has 535 call centres, over 47,000 seats, and 79,000 employees in the CC industry and more than 18 local CCs providing services to the international market. CallShaper lets call centers … Easy to set up, easy to use. Provide the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. 3CX is a communications system that integrates call center features to help you satisfy the most demanding of customers. We think VoIP pricing should be simple. Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations. Keep your phone numbers. T: 021 200 0500 (Cape Town) T: 010 593 4500 (Johannesburg) We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise. INOVO builds contact centre profitability from the ground up. With InfoFloTalk you pay just $29.99 per line and get UNLIMITED extensions. ★ call centre software ★ South Africa ★ Kuepper International ★ Ram Card Manager ★ Smartvoice ★ Account Software, Airfreight, aspnet2, Asset Management, bakkie, Banks, Bespoke Software Development, broker, Centralize phone calls from your website or landline into a single place. Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Call center software World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center S... Predictive Dialer Software for inbound and outbound calls management. Newfies-Dialer is used for marketing, market research, opinion polls and voting. CallHippo is a modern Call Center software that helps you connect with your customers. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Call center software supports the agents whose job it is to assist customers over the phone, or via one of those other channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. The call center technology make use of in the process of communication is constantly being improved upon and updates in voice recorders are being provided for use in call center technology. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. All with 24/7 customer support. Twilio Flex gives companies complete control over how, when and what they deploy. Bill Gates said, “How you gather, manage and use information will determine whether you win or lose.” With that in mind customer relationship management has never been more important. With a wide range of features including remote access and the ability to offer custom integration, our Dialler has helped thousands of call centres increase sales and improve efficiency. Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Finance Manager . With plans starting at $19.99 per user, AVOXI is one of the most affordable solutions worldwide! Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.... Cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing. Close the gaps between departments with a combined approach to your companys call center software. It takes only 2 minutes to deploy. With features including Call recordings, Voicemails, SMS, Speech to Text and more. Call center companies in South Africa. Pushing the boundaries since 2010 to provide the most comprehensive and customer-centric telephony solution South Africa has ever seen. Get your FREE trial today! No one can match us head on when it comes to our superior technology or customer-first pricing model. Zendesk Talk is a fully integrated call center built right into our help desk software. Find business partners for residential phone service, business ip-pbx voice systems and … Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. CareCall delivers In and Outbound call center services such as FSP Services, Telesales, Event & RSVP Management, Client Care, Compliments & Complaints Logging, Outsourcing Call Center, Order Taking, … Our award- winning omni-channel solution serves customers of all sizes, providing pay-per-use access to CT Switch - Call Center Software Call, track, store and monitor. Our customers live in a results-driven world, and giving them a clear view into their digital marketing efforts is a first priority for CallRail. Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. The effective, affordable, and easy-to-use cloud-based call center software, AVOXI. At 1Stream we understand the need for security in the contact centre and have a team of security specialists that are able to deliver solutions to comply with the latest regulations including; PCI, GDPR and POPIA. Affordable, feature-packed, cloud-based. Award-winning softphone designed to help you get the most out of your IP-PBX of choice. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. HoduCC- Call Center Software starts with 10 seats. Western Cape, With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Start your free trial, no CC required. CloudTalk is a cloud call center software built for modern businesses. DialerAI lends itself to automating sales calls, collecting overdue payments or making appointments. Easy to Use, Quick to Install, Simple to Support. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. Zendesk builds software for better customer relationships. GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Speech analytics is emerging as the latest trend revolutionising the way the highest quality, most efficient and customer-centric service is maintained. Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more, Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. Search. With Salesforce call center solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients. Instead, you get state-of-the-art global call center software that runs in the cloud, 24x7. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ... Easy to set up, easy to use. No hidden costs, no gimmicks. Have more LIVE conversations in 15-minutes guaranteed! Easily manage your business communications from an intuitive, web-based contact center. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Experience crystal clear audio/video calls whether in your office or on-the-go. Brands like Yaxxa, Outworx & Vertex Communication Solutions use HoduCC. Simplify the way you manage your call center. Capterra is free for users because vendors pay us when they receive web traffic and sales opportunities. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having. Start with a 14-Day trial for FREE. South Africa’s call centre industry is dominated by centres serving a domestic market (91%) and primarily in-bound customer service calls, rather than outbound sales calls. RingCentral Call Centre, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. It can be setup Instant and provide advanced reporting. Other Mobile App features - Predictive Dialers, CTI integration, Callbacks, Dispositions. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. 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